Refund and Cancellation Policy
Last updated: 29 October 2026
Nezler Connect is provided by Nezler Technologies. Payments for Nezler Connect are collected on our behalf by Online Journey Onsets, whose name appears on your receipt.
All purchases are final. Once a plan or credit is bought, it cannot be cancelled or refunded, except for the payment mistakes listed below.
Payment mistakes we correct
If you were charged twice, charged the wrong amount, or paid and the plan or credit was not added, we refund the extra or missing amount in full.
Plans
- A plan period that has been paid for is not refunded, in full or in part.
- If you don't want the next period, tell us at info@nezlertech.com before your renewal date and it won't be billed.
Credit
- Credit you buy is added to your account straight away. It does not expire while your account is open.
- If your account is closed, by you or by us for misuse of the service, unused credit is lost and is not refunded.
- Free credit (trial credit and credit earned in the app) has no cash value. Trial credit ends with the trial.
- Credit is used for AI replies and for WhatsApp messages as described on your Billing page.
WhatsApp charges
WhatsApp message charges are billed to you directly by Meta through your own Meta billing account. Refunds of those charges follow Meta's terms.
Cancelling a payment
If you leave a payment before it is completed, nothing is charged. If money was taken but the payment did not complete, it is usually returned by your bank automatically within 5 to 7 working days; if not, write to us.
How to report a payment mistake
Write to info@nezlertech.com within 7 days of the payment with your receipt number and what went wrong. We reply within 2 working days. Approved refunds go back to the same card, UPI or bank account you paid with, within 5 to 7 working days (your bank may take longer to show it).
Delivery
Nezler Connect is an online service. Plans and credit are delivered instantly in your account; nothing is shipped.
Contact
Online Journey Onsets · GANDHIMARG, ANGUL -759122 · info@nezlertech.com